Blog: Main challenges when deploying a unified communications plan

Effective communication and collaboration; that’s the goal and the key for contemporary organizations to succeed. When properly implemented, a unified communications plan allows employees, stakeholders, and clients to communicate and collaborate on projects effectively to improve productivity.

It’s a marketing framework for integrating and consolidating enterprise communication channels, e.g., VoIP, Instant messaging, email, video conferencing, and so on under one roof regardless of location or device.

Basically, with unified communications, you can connect and engage with your team wherever they are online. That said, while it is a powerful strategy for improving teamwork, it’s not the easiest one to implement.

Challenges of deploying a unified communications plan

Network Infrastructure

It’s highly likely that the majority of programs running on your network don’t need to work in real-time.

In other words, they’re TCP-based and include standard applications such as email, instant messaging, file transfer, and so forth. Now, whenever a data packet gets lost in the transmission, it’s merely re-sent, and no one is the wiser. Even a poor internet connection won’t affect how you use these applications.

However, vital unified communications applications such as Video and VoIP are incredibly sensitive to latency, jitter, and the loss of data packets. To deploy an effective unified communications plan, you’ll need the help of other solutions such as WAN’s and get a reliable ISP.

User Environment

One of the biggest challenges of deploying a unified communications plan, especially the user environment is being functional and consistent with your user interface. The goal is so your employees can travel from one office to the next without having to learn a new interface.

While you may not use the same equipment to run your unified communications plans, you want to make sure that your GUI design stays the same. The best strategy is to keep it simple and provide the options to switch from a complex user interface to a rather basic one.

Integration Options

Now that you’ve got a simple but functional UI, it’s time to integrate your solution with a cloud, on-premise or hybrid user environment to ensure that each component works like a well-oiled machine.

To successfully adopt a unified communications plan, you need to integrate all the components i.e. the hardware, software, user environment, infrastructure, and network. You must get this right because one misstep could mean the end of your unified communication plans.


The other challenge you need to overcome to deploy your unified communication successfully is to understand your security requirements. By definition, a unified communication plan requires applications to be in constant contact with each other across secure networks with firewalls.

When deploying unified communications systems, it’s vital that each component, it’s IP address, it’s protocols and it’s ports are documented and that this information is shared with the handover team.


Migrating to a unified communications plan from a PSTN PBX is quite the move, and it may even stretch your current network capabilities to its limit. It’s comparable to launching a 2020 RPG game on a computer that was initially built for Windows XP.

Everything from a poor internet connection to flawed security settings to low-quality routers to slow DNS responses etc. is on the table. That’s why running pre-deployment tests and making sure you have the necessary software and hardware for your unified communications plan is essential.

Reach out to Helm Partners to learn more.



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