Case Study: Abrams & Bayliss – Corporate & Business Law – Helm Partners

Industry: Legal

Abrams & Bayliss is a corporate and business law boutique that focuses on high-stakes litigation support and transactional advice

Represents corporations, stockholders, directors, and executives in a wide range of litigation and transactions

Impact

Identified multiple diverse fiber carriers and managed the implementation of a cloud-based communications and collaboration solution with no interruption in service — just in time to support business continuity when the pandemic hit.

The Challenges

  • Upgrading from an outdated PBX phone system to a UCaaS platform
  • Did not want total reliance on one fiber carrier in the event of a failure
  • Finding a solution with a minimal learning curve that wouldn’t overwhelm staff
  • Navigating carrier relationship to identify and connect with a secondary carrier
    and getting that fallback option connected to their building

Process

  • Reviewed prospective carriers and negotiated pricing
  • Identified a primary and secondary carrier to handle Abrams & Bayliss’s robust needs
  • Helped Abrams & Bayliss source telephony hardware and integrated it with a cloud-based communications and collaboration solution

The Results

  • Provided added functionality and business continuity with no price increase
  • Enabled a seamless work-from-home transition
Helm Case Study AbramsBayliss

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