Barton Partners
What Our Clients Are Saying
“When our outdated phone system had a number of service issues, our company began to look for a new phone vendor and phone system. With so many variables in selecting a new phone system, we honestly didn’t know where to start. Then we found Helm. The transition was simple, and Helm team members were available for questions, hand-holding, and training. The service level since our inception has been exceptional and continues to this day.”
Steven B., Director of
Industry: Integrated Architecture Design
Barton Partners is an integrated design firm dedicated to enhancing the value of its projects and the physical environments in which they reside.
The Firm focuses on both residential and commercial/mixed use projects and integrating urban design, architecture, landscape architecture, and interior design into one cohesive unit.
Impact
Modernized communication system from an outdated phone system to a unified communication platform with minimal impact to business operations.
Barton Partners: The Challenges
- Service issues with current phone system
- Multiple variables to navigate in choosing a new system
Process
- Conducted a site infrastructure assessment
- Reviewed current contract, cost, and service inventory, as well as resource availability (personnel commitments, project prioritization, future planning)
- Conducted interviews with team members to identify needs, challenges, and opportunities
- Performed a GAP analysis comparing current phone system/infrastructure to a future system
- Created a business use case to simplify and improve user experience
Barton Partners: The Results
- Successful integration of a unified communication system for the firm
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