Case Study: Cowan Associates – Civil Engineering

Industry: Civil Engeenring

Cowan Associates is a full-service civil engineering firm that provides civil and structural engineering services.

Impact

Migrated an unsupported legacy phone system to a customized cloud-based system with unique features and greater flexibility.

The Challenges

  • The client’s existing phone system was no longer being supported and calls were being forwarded to a cell phone.

  • COVID-19 forced employees out of the office, creating the need for a phone system the firm could maintain remotely.

Process

  • Helm provided the client with a variety of options that were customizable to the firm’s needs.

The Results

  • Seamless transition to a cloud-based system that took just weeks to implement.

  • New features that included voicemail accessibility via phone, web, and the mobile app; ability to answer calls remotely; call forwarding to external numbers; and ability to program the system from the provider’s website.

  • An easy-to-use system that enables normal business communications and operations during uncertain times.

Cowan Associates — Civil Engineering

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