Cowan Associates
What Our Clients Are Saying
“Helm was there every step of the way for us. We transitioned from a legacy phone system to a new cloud-based system in weeks, giving us the flexibility we needed to scale our technology and also to keep working throughout the pandemic.”
Jennifer Salgado, Cowan and Associates
Industry: Civil Engeenring
Cowan Associates is a full-service civil engineering firm that provides civil and structural engineering services.
Impact
Migrated an unsupported legacy phone system to a customized cloud-based system with unique features and greater flexibility.
The Challenges
-
The client’s existing phone system was no longer being supported and calls were being forwarded to a cell phone.
-
COVID-19 forced employees out of the office, creating the need for a phone system the firm could maintain remotely.
Process
-
Helm provided the client with a variety of options that were customizable to the firm’s needs.
The Results
-
Seamless transition to a cloud-based system that took just weeks to implement.
-
New features that included voicemail accessibility via phone, web, and the mobile app; ability to answer calls remotely; call forwarding to external numbers; and ability to program the system from the provider’s website.
-
An easy-to-use system that enables normal business communications and operations during uncertain times.
