Case Study: Health Care Industry

Industry: Health Care

  • 30+ locations
  • 2000+ employees
  • 175+ cc agents

A tenured and trusted national provider of revenue cycle management, including solutions for eligibility, third-party liability, and more.

Delivers a full complement of services designed to engage patients, empower hospitals and health systems, and improve financial outcomes throughout the healthcare continuum.


  • Integrate systems
  • Eliminate PBX outages
  • Reduce data center footprint
  • Simplify network and management
  • Optimize spend

The Challenges

  • Multiple legacy systems from prior acquisitions with varying contract terms
  • Lack of transparency into current services
  • Unclear end-user needs across all departments.


Helm Partners performed a full inventory assessment of all telecom and IT costs and services. Conducted interviews with stakeholders and identified high-impact areas for standardizing and simplifying environments. Developed a solution construct, executed a marketplace evaluation of providers, negotiated contracts, program managed implementation.

The Results

Implemented a new, fully last-mile resilient connectivity design to each site. Planned and executed a data center consolidation strategy (6 to 2). Implementation of a cloud-based unified communications and contact center strategy across the entire organization. Met the operational requirements of all departments including full integration with the mission-critical back-office systems. Newly resilient network and UC/CC solution eliminated outages enabling revenue growth.

Cost-neutral transition (including professional services) despite increasing bandwidth, user counts, and capabilities.

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