Telecom Trends for 2021
It doesn’t take an expert business analyst to see that telecommunications has changed significantly in 2020. The coronavirus pandemic caused a seismic shift in how businesses communicate and collaborate, and new telecom trends have emerged to accommodate updated requirements.
Here are some of the top telecom trends you might want to start thinking about for 2021.
When talking about relevant telecom trends, the 5G network is a frontrunner. It may be too early to tell how the fifth-generation mobile network will transform connectivity, but it’s clear 5G will play a clear role in global connectivity as companies look to scale network demand.
5G delivers higher multi-Gbps peak data speeds and ultra-reliable, ultra-low latency. Because of its network capacity and wider availability, 5G provides an improved user experience for more users. It has the ability to give users access to critical information faster and increase business productivity. By 2035, 5G is expected to support a range of industries and potentially enable up to $13.2 trillion worth of goods and services.
Put simply: 5G will streamline the exchange of data and empower businesses to do what they do best—faster and with more precision.
AI and ML
As communication service providers face stricter demands for higher-quality services and a better customer experience, artificial intelligence (AI) will be a game changer. Telecom companies have a treasure trove of customer data at their fingertips. When extracting this data from devices, networks, billing data, and other sources, providers can rely on AI to analyze the data and find valuable insights for improving customer experience, streamlining operations, and increasing revenue with additional products and services.
Additionally, communication service providers are poised to make huge gains bolstering their infrastructure with AI. AI applications make it possible to detect patterns in data, predict network abnormalities, and resolve these issues before customers are affected. It should come as no surprise then that 63.5% of operators are investing in AI systems to improve their infrastructure.
Machine learning (ML) also has the potential to drive innovation in telecom by leveraging real-time insights to improve customer experience, cut costs, and produce new revenue streams.
Take cell tower maintenance, a challenge for many telecom companies. On-site inspections are a necessity to ensure towers are functioning properly. With ML, companies can reduce on-site maintenance by installing security cameras and sensors. These devices would allow algorithms to analyze and continuously monitor the towers for irregularities and improve overall coverage.
Remote work environments have changed the way people think about getting work done. While most professionals once commuted to an office, many are now working from home or traveling while working. Some employers have opted to extend work from home policies or make them permanent. Many millennials and younger professionals prefer this kind of flexibility, and remote connectivity is one of many telecom trends that will only gain momentum in the near future.
This shift to remote work has increased demands for digitally advanced, multi-functional platforms that can support multiple users. As users rely on tools like Microsoft Teams, Zoom, and Slack for file sharing and remote collaboration, the demand for enhanced security and a seamless interface will continue to rise. Communication service providers who can better enable remote connectivity will dominate.
The Growth of UCaaS
One of the biggest telecom trends that will emerge in 2021 is the growth of Unified Communications as a Service (UCaaS). UCaaS became popular around 2014, and it’s meant to streamline the way businesses and companies communicate.
As the shift to remote work happened, seemingly overnight, many companies have implemented UCaaS and continue to invest in it as a business communication system. UCaaS gives companies the powerful functionality they need to talk, text, share files, provide project updates, and increase visibility among company leaders. How? By consolidating all communication channels in the cloud.
UCaaS makes it possible for employees to access files and communicate from anywhere with an internet connection. By streamlining communications and creating a more unified experience for both employees and customers, UCaaS gives companies the edge they need to outshine competitors and increase their market share.
UCaaS can also be more cost effective than legacy communications platforms as solutions are consolidated, hardware costs and maintenance contracts mitigated and pricing terms leveraged with a select supplier(s).
Ready to transform the way you connect and engage with clients and internal teams? Reach out to us today to learn how we can help you find the technology platforms and market leading solutions to meet your business’s needs for today and the future!