Blog: Main challenges when deploying a unified communications plan

Effective communication and collaboration, that’s the goal and the key for contemporary organizations to succeed.

When properly implemented, a unified communications plan allows employees, stakeholders, and clients to communicate and collaborate on projects effectively to improve productivity.

But what is a unified communications plan?

It’s a marketing framework for integrating and consolidating enterprise communication channels, e.g., VoIP, Instant messaging, email, video conferencing, etc. All of them under one roof regardless of location or device.

Basically, with unified communications, you can connect and engage with your team wherever they are online. That said, while it is a powerful strategy for improving teamwork, it’s not the easiest one to implement.

Challenges of deploying a unified communications plan

Network Infrastructure

It’s highly likely that the majority of programs running on your network don’t need to work in real-time. In other words, they’re TCP-based and include standard applications such as email, instant messaging, file transfer, and so forth.

Now, whenever a data packet gets lost in the transmission, it’s merely re-sent, and no one is the wiser. Even a poor internet connection won’t affect how you use these applications.

However, vital unified communications applications such as Video and VoIP are incredibly sensitive to latency, jitter, and the loss of data packets.

With the aim to deploy an effective unified communications plan, you’ll need the help of other solutions. In short, yes, you need WAN’s and get a reliable ISP.

User Environment

One of the biggest challenges of deploying a unified communications plan (especially on the user environment), is being functional and consistent with your user interface.

Then your goal is helping your employees moving between spaces without having to learn a new interface.

While you may not use the same equipment to run your unified communications plans, you want to make sure that your GUI design stays the same.

The best strategy is to keep it simple and provide the options to switch from a complex user interface to a rather basic one.

Integration Options

Now that you’ve got a simple but functional UI, it’s time to integrate your solution with a cloud, on-premise or hybrid user environment to ensure that each component works like a well-oiled machine.

To successfully adopt a unified communications plan, you need to create an infrastructure aimed to integrate all the components i.e. the hardware, software, user environment, infrastructure, and network. You must get this right because one misstep could mean the end of your unified communication plans.


The other challenge you need to overcome to deploy your unified communication successfully is to understand your security requirements. By definition, a unified communication plan requires applications to be in constant contact with each other across secure networks with firewalls.

When deploying unified communications systems, it’s vital that each component, it’s IP address, it’s protocols and it’s ports are documented and that this information is shared with the handover team.

Testing your Unified Communications Plan 

Migrating to a unified communications plan from a PSTN PBX is quite the move. It may even stretch your current network capabilities to its limit. It’s comparable to launching a 2020 RPG game on a computer that was initially built for Windows XP.

Everything can happen from such combination of factors. From a poor internet connection to flawed security settings to low-quality routers to slow DNS responses, etc.

This is the reason why you need running pre-deployment tests. With them, you will make sure you have the necessary software and hardware for your unified communications plan.

Reach out to Helm Partners to learn more.



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